Policies & Care Instructions
Turn Around Time (TAT)
Turn around time is normally 2-3 weeks for Made to Order (MTO) and custom orders, not including shipping time. This time does increase during holidays, so please reach out before ordering if you need by a specific date.
Turn around time for Ready to Ship (RTS) tumblers is 1 week, not including shipping time. This is due to the last coat of epoxy needing to be applied after ordering (just in case personalization is desired!)
Because each item is made to order, I cannot accept returns or exchanges.
(As with any stainless steel tumbler)
- Hand wash only
- No abrasive cleaning on the epoxy/outside
- Tumblers are heat sensitive. Do not expose to flames, hot vehicles, or microwaves.
- Epoxy can crack or chip if dropped. Please handle it with care. I cannot be responsible for mishandling.
Each item is made to order and due to the process of making each item, minor imperfections are unavoidable. I will do my best to make sure your tumbler is in the best shape for gifting before sending it to you. 😊
Each tumbler is handmade to your preference, with high quality mica powders, glitter, and epoxy. Each cup is made with FDA compliant epoxy with a smooth, glass like finish.